If you are not completely satisfied with your purchase, we offer free returns within 30 days of delivery for a full refund or replacement.
Our Thirty (30) Day Return Policy
This return policy applies only to purchases made through www.rogalife.com. If you purchased a Roga through a third-party marketplace and you are interested in making a return, then please contact that third-party marketplace.
If you are unhappy or unsatisfied with your Roga or the services you may cancel your Membership and return your Roga for any reason within thirty (30) days of activation of your Roga for a full refund of the Initial Membership Fee (which will be paid via your original payment method) and any monthly fees.
In order to receive your refund you must request a return within thirty (30) days of activation. The date of activation is the earlier of the date that you first linked your Roga to an account using the Roga application, or the date that is 30 days after you purchased your Roga through www.rogalife.com.
To request a return, please send an email to firstname.lastname@example.org.
A return shipping label will be provided to you. Use the shipping label to ship your Roga back to us.
Once you have requested your return, you are eligible for a refund of the initial Membership Fee, as long as the Roga device is received within thirty (30) days from the date you requested the return. If we do not receive your Roga device within thirty (30) days after you request the return, you will not receive a refund.
Once a return is requested, we will cancel the Membership associated with the Roga.
MEMBERSHIP CANCELLATION WITHOUT RETURN
If the time period(s) described above have passed, you may still cancel your Membership; however, the cancellation will not go into effect until the end of the initial subscription period. You may discontinue your use of the Membership and Services at any time.